So anyone who knows me is well-aware — I am undoubtedly a Maxxinista. Most of my wardrobe, from my dresses, to my shoes, down to my underwear, is from one of the TJX stores.
Well, last week, I had the most outrageous experience with a $10 shirt that I purchased from the 57th Street TJMaxx in Manhattan earlier last month. It was a simple, pink, cotton shirt that was stylish without breaking the bank (as most items at TJMaxx are) manufactured by a brand named Lavender Field.
By the time I reached work at noon on Saturday, this shirt had stained everything I was wearing including my bra, my new purse, my Levi jeans and even my skin.
It was WILD. So I did what any millennial would, and I tweeted about it — pictures and all.
I was met in the days following with flawless customer service. Theresa, Andre, and Kevin were so incredibly helpful, kind, and generous with my situation. Since, of course, every item that was damaged came from their store, I was able to go in to the 57th street location in Manhattan and get store credit for, not just the culprit shirt itself, but every single item that it dyed (except my skin, cause they don’t sell that there).
I just had to write about this. The TJX corporation has always been one of my faves and it was so comforting to know how highly they prioritize customer satisfaction. They will forever have my business because their customer service is MAGICAL.